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FAQ's

About Saifi Design Pvt Ltd

Welcome to Saifi Design Pvt Ltd, your premier destination for exquisite lighting solutions online. Established with a passion for innovation and a commitment to quality, we are a leading player in the online lighting business based in Delhi, serving customers across India.

How do you ensure customer satisfaction?

At Saifi Design Pvt Ltd, customer satisfaction is at the core of our business values. We employ several strategies to ensure that our customers have a positive and delightful experience with us:

  1. Quality Assurance: We are committed to delivering products of the highest quality. Each lighting fixture undergoes rigorous quality checks to ensure durability and performance.

  2. Transparent Communication: We believe in transparent and open communication. Our customer support team is readily available to address any queries, concerns, or assistance you may require.

  3. Easy Returns and Exchanges: We understand that sometimes preferences may change. That’s why we offer a hassle-free returns and exchange policy. If you’re not satisfied with your purchase, we’re here to make it right.

  4. Nationwide Coverage: Whether you’re in Delhi or any corner of India, we are dedicated to reaching you. Our extensive logistics network ensures timely and secure delivery across the nation.

  5. Customer Feedback: Your feedback matters to us. We encourage our customers to share their experiences, allowing us to continuously improve our products and services.

  6. Personalized Assistance: Our knowledgeable and friendly customer support team is here to assist you. Whether you need help choosing the right fixture or have a post-purchase inquiry, we’re just a message or call away.

How can I place an order?

Ordering from Saifi Design Pvt Ltd is simple. Browse our website, add your desired lighting fixtures to the cart, and follow the checkout process. If you encounter any issues, our step-by-step guide or customer support team is here to assist you.

What payment methods do you accept?

We accept a variety of payment methods, including credit/debit cards, net banking, Wallet, and other secure online payment options. Your financial information is handled with the utmost security and privacy.

Can I modify or cancel my order?

Once an order is placed, it is processed promptly to ensure quick delivery. Therefore, modifications or cancellations may not be possible. Please review your order carefully before confirming.

How do I track my order?

After your order is dispatched, you will receive a tracking number via email or SMS. You can use this number to track your order in real-time on our website or through the courier company’s platform.

Do you ship internationally?

Currently, we only offer shipping within India. We are continually exploring options for international shipping to serve our global customers better.

Do you offer bulk discounts for businesses?

We do offer special pricing for bulk orders and business clients. Please get in touch with 81782 63998 to discuss your requirements.

Are your products covered by a warranty?

Yes, our products are covered by a 1 or 2-year warranty against manufacturing defects.

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