Thank you for choosing Saifi Design. We aim to ensure your experience with us is exceptional. Please take a moment to familiarize yourself with our refund and returns policy:

Returns Window: You have 7 days from the date of purchase to request a return.

Eligibility: To be eligible for a return, your item must be unused and in the same condition as received. It must also be in its original packaging.

Non-Returnable Items: Please note that LED strips are classified as non-returnable items. We are unable to accept returns for LED strips due to their delicate nature and specialized installation requirements. We apologize for any inconvenience this may cause.

Refunds: As part of our policy, we do not offer refunds. All sales are considered final.

Exchanges: We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact our support team.

Damaged Items: In the unfortunate event that you receive a damaged or defective product, kindly notify us within 48 hours of receiving the item. We will be more than willing to assist you promptly.

Condition of Returned Items: Any item not in its original condition, damaged, or missing parts for reasons not due to our error is not eligible for return.

Shipping of Returned Items: Customers are responsible for the shipping costs of returned items. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

How to Initiate a Return: If you wish to return an eligible item, please contact our customer support team. You will be provided with instructions on how to proceed with the return process.

Our team is available to answer any questions or concerns you might have regarding our refund and returns policy. We appreciate your understanding and cooperation.

This expanded policy offers a more detailed explanation of the return and refund terms, making it clear that LED strips are non-returnable while also providing information on the process and conditions for returns.